R2 Amsterdam

Complaints

Do you have a complaint?

R2 Amsterdam thinks that customer service is one of the most important aspects of online shopping. That is why we do our very best to avoid any dissatisfaction and complaints. Is there something wrong with your order, or is the item that you have received damaged? We are terribly sorry for the inconvenience. Please contact our customer service. We will start working on a solution right away!

  • Report your complaint by e-mail: [email protected]. Also mention your name, contact information and ordernumber so that we can find your purchase immediatly. Does it concern a damaged item? Please also add a photo, so that we can see and judge the damage.
  • On working days we strive to give you a personal response within 24 hours. However, if it is very busy at our customer service it might take a little longer. No respons after five days? Please contact us again!
  • In mutual consultation we will try to find an appropriate solution for your complaint. For example: if you received your new shirt with a stain we will exchange it for a new one, or if you had ordered three ties but only got two we will ship the missing tie right away!

Do you have any feedback about the way someone helped you (customer service or in our shops) please let us know too. We strive for 100% satisfied customers, so we really appreciate your tips!

Dispute committees for consumers

If you feel that R2 Amsterdam did not properly handle your complaint, it is possible to submit your dispute for mediation through ''Stichting WebwinkelKeur'' via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

You can also submit your complaint to the Dispute Commission via the European ODR Platform. http://ec.europa.eu/consumers/odr/

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