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We know that you put your trust in us. We therefore see it as our responsibility to protect your privacy. On this page, we let you know what details we collect when you use our website, why we collect this information and how we use it to improve your user experience. That way, you understand exactly how we work.
R2 respects the privacy of all users of its site and ensures that the personal information that you provide to us will be handled confidentially.
What are the legal grounds for using your data and personal information?
We need information from you because of contractual arrangements between you and R2. For instance for your processing purchase or for quality guarantee on the ordered products. We need this information for:
- Processing your order
- Return & Repair
- Setting aside products
- Contact with our customer service
In addition, we are allowed to use your data and information for ‘legitimate interest’. This means that we can use data to make sure that we can provide all our customers with the best possible personal service. But we always keep your privacy in mind. We can use data of:
- Reviews & Customer Satisfaction Surveys
- Product improvement
- Contact with our customer service
- Visits to the R2 websites
- Newsletters & E-mail services
- Personal advice
- Special offers
- Social media
We might also have a legal obligation to use your information, for example, when we suspect fraud. Sometimes you’ll have to give us permission to use your data and information, such as when you sign up for the R2 newsletter.
Use of our products
When you register for one of our products, we ask you to provide personal details. These details will be used to be able to provide the service. The information will be stored on R2's own secured servers, or those of a third party. We will not combine this information with other personal details that we have.
When you send us an e-mail or other messages, it is possible that we will save those messages. Sometimes, we ask you for personal details that are relevant for the situation in question. This makes it possible for us to process your requests and answer your questions. The details will be stored on R2's own secured servers, or those of a third party. We will not combine this information with other personal details that we have.
We collect information for research in order to get better insight into our customers, so that we can tailor our products accordingly.
This website makes use of 'cookies' (text files that are placed on your computer) to help to analyse how users use the website. The information generated by the cookie about your use of the website can be transferred to R2's own secured servers, or those of a third party. We use this information to track how you use the website, to prepare reports about the website activity and to offer other services with respect to website activity and internet use.
The information will not be shared with third parties. In some cases, the information can be shared internally. Our employees are obligated to respect the confidentiality of your information.
This privacy statement is tailored to the use of and the options on this site. Any updates and/or changes to this site can lead to changes in this privacy statement. It is therefore advisable to consult this privacy statement regularly.
Choices for personal details
We offer all visitors the option of reviewing, changing or deleting all personal information that is provided to us at that time.
Updating/unsubscribing for the newsletter
At the bottom of every newsletter e-mail, you will find the option to unsubscribe. You can also contact our customer service to unsubscribe from the newsletter.
Updating/unsubscribing for communications
If you want to update your details or remove yourself from our files, you can contact us. See the contact details below.
Turning off cookies
Most browsers are set to accept cookies by default, but you can change your settings to refuse all cookies or to notify you when a cookie is sent. It is, however, possible that some functions and services, on our and other websites, will not function correctly if cookies are turned off in your browser.
We collect reviews through the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name, place of residence and e-mail address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on its own website. In some cases, WebwinkelKeur may contact you to comment on your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They only use this data for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for which we have given WebwinkelKeur permission. All of the above guarantees regarding the protection of your personal data also apply to those parts of the service for which WebwinkelKeur engages third parties.
Under Dutch and European law, as a data subject you have certain rights in relation to personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke them. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or by post, for example, we will ask you to identify yourself. We keep records of completed requests; in the case of a forgetting request, we administer anonymised data. You will receive all copies and transcripts of data in the machine-readable data format we use within our systems. You have the right to complain to the Dutch Personal Data Authority at any time if you suspect that we are using your personal data in an inappropriate way.
Right of inspection
You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a copy of all data with an overview of the processors holding this data, indicating the category under which we have stored this data.
Right of rectification
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you rectified. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been adjusted.
Right to restriction of processing
You always have the right to restrict the data we process (or have processed) that relates to your person or can be traced back to that person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to transferability
You always have the right to have the data that we process (or have processed) that relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.
Right of objection and other rights
Where appropriate, you have the right to object to the processing of your personal data by or on behalf of W.F. Retail B.V.. If you object, we will immediately discontinue the data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of the data we process (or have processed) available to you and then permanently discontinue the processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our privacy contact.
Questions and feedback
Suikersilo West 33
1165 MP Halfweg
+31 (0)20 26 23 864