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We know that you put your trust in us. We therefore see it as our responsibility to protect your privacy. On this page, we let you know what details we collect when you use our website, why we collect this information and how we use it to improve your user experience. That way, you understand exactly how we work.
R2 respects the privacy of all users of its site and ensures that the personal information that you provide to us will be handled confidentially.
What are the legal grounds for using your data and personal information?
We need information from you because of contractual arrangements between you and R2. For instance for your processing purchase or for quality guarantee on the ordered products. We need this information for:
- Processing your order
- Return & Repair
- Setting aside products
- Contact with our customer service
In addition, we are allowed to use your data and information for ‘legitimate interest’. This means that we can use data to make sure that we can provide all our customers with the best possible personal service. But we always keep your privacy in mind. We can use data of:
- Reviews & Customer Satisfaction Surveys
- Product improvement
- Contact with our customer service
- Visits to the R2 websites
- Newsletters & E-mail services
- Personal advice
- Special offers
- Social media
We might also have a legal obligation to use your information, for example, when we suspect fraud. Sometimes you’ll have to give us permission to use your data and information, such as when you sign up for the R2 newsletter.
Use of our products
When you register for one of our products, we ask you to provide personal details. These details will be used to be able to provide the service. The information will be stored on R2's own secured servers, or those of a third party. We will not combine this information with other personal details that we have.
When you send us an e-mail or other messages, it is possible that we will save those messages. Sometimes, we ask you for personal details that are relevant for the situation in question. This makes it possible for us to process your requests and answer your questions. The details will be stored on R2's own secured servers, or those of a third party. We will not combine this information with other personal details that we have.
We collect information for research in order to get better insight into our customers, so that we can tailor our products accordingly.
This website makes use of 'cookies' (text files that are placed on your computer) to help to analyse how users use the website. The information generated by the cookie about your use of the website can be transferred to R2's own secured servers, or those of a third party. We use this information to track how you use the website, to prepare reports about the website activity and to offer other services with respect to website activity and internet use.
The information will not be shared with third parties. In some cases, the information can be shared internally. Our employees are obligated to respect the confidentiality of your information.
This privacy statement is tailored to the use of and the options on this site. Any updates and/or changes to this site can lead to changes in this privacy statement. It is therefore advisable to consult this privacy statement regularly.
Choices for personal details
We offer all visitors the option of reviewing, changing or deleting all personal information that is provided to us at that time.
Updating/unsubscribing for the newsletter
At the bottom of every newsletter e-mail, you will find the option to unsubscribe. You can also contact our customer service to unsubscribe from the newsletter.
Updating/unsubscribing for communications
If you want to update your details or remove yourself from our files, you can contact us. See the contact details below.
Turning off cookies
Most browsers are set to accept cookies by default, but you can change your settings to refuse all cookies or to notify you when a cookie is sent. It is, however, possible that some functions and services, on our and other websites, will not function correctly if cookies are turned off in your browser.
Questions and feedback
Suikersilo West 33
1165 MP Halfweg
+31 (0)20 26 23 864